With our decades of experience, we quickly uncovered the employee’s level of knowledge, how well he could reproduce it while selling products, and the impediments causing him to underperform.
PRO Team created role-play scenarios to the most realistic extent possible and then reversed roles to ascertain strategic approaches and tactical differences. That led to the refinement of the employee’s skills and improved process delivery to be most receptive to customers.
- The training helped the employee perform better and that raised finance profitability by 10% to 20%.
- As a result of our expert evaluation process and training, the employee increased the customer satisfaction index (CSI) and helped the dealership stand tall in the competition.
- The training also resulted in less friction in the F&I department which led to a better customer experience.
Communication is the backbone of sales management. Through the training, the employee learned clear and effective communication methods. Consequently, he could easily qualify the customer’s concerns, making the transactions easy for both parties.