Your guide to increasing customer satisfaction index (CSI) and revenue of your car dealership.Consistent customer experience and CSI score in the car dealership Your customer satisfaction index (CSI) scores directly influence your car dealership profitability. When it comes to customer satisfaction in a car dealership, often two departments, sales, and service, are considered accountable to
Hiring and retaining the right employee at your dealershipHiring and retaining the right employees is a challenging task. While the challenge is not a new one, it has become more critical than ever due to new generations- Young millennials and Gen Z, entering the workforce. Consequently, bringing with it a new set of values, beliefs,
Transform your mindset to accelerate results. The relation between success and the right mindsetWhen a person goes into a job to achieve some definition of success, s/he constantly focuses on refining their skills, widening their knowledge, and mining talent to further their experience. Many people succeed in developing unique mastery in their profession, and somewhere along
The chronicles of a galaxy far, far away are filled with nuggets of worthy lessons for your F&I department. There are plenty of reasons why most of you like Star Wars. Laser guns, spaceships, secret organizations, alien races, cosmic battles make it so captivating. But Star Wars brings so much more to the table. Notably, many plots and the unforgettable characters in the saga continue to teach lessons worth applying for the success of
Get ready to discover practical techniques and tips to close more deals faster.You may or may not have heard about the paradox of choice, but, as a salesperson, you experience it every day. Barry Schwartz, a psychologist, argues that when you present someone with a plethora of choices, it leads to two main issues:Analysis paralysis:
A consultative approach transformed the efficiency of a multi rooftop dealership's F&I department and raised the profits in the long run by over 300%. Explore how PRO Consulting Team leveraged its expertise to cultivate a competitive work environment by assessing people and processes. Overview:A multi rooftop franchise dealership in the Pacific Northwest aspired to
A comprehensive training program increased customer satisfaction and finance profitability by about 20% Explore how PRO Consulting Team leveraged its expertise to help a dealership achieve growth by raising employee's efficiency Overview:A dealership hired a new employee with proven track record for their F&I department. With his own way of processing deals and
A custom reinsurance model increased profit in new ways and enabled a dealership to expand to multiple locations. Explore how PRO Consulting Team leveraged its expertise to help a dealership create additional revenue opportunities. Overview: A custom reinsurance program helped a multi-franchise dealership gain access to insurance reserve and new profit opportunities A multi-franchise
Transformed a stand-alone import dealership by identifying new opportunities to grow F&I profits and customizing product mix.Explore how PRO Consulting Team leveraged its expertise to help a dealership grow F&I profits by 9% per car and over 90% increase in service retention. Overview: Dealership was looking for ways to grow F&I profits, retain customers,
The advantages of finance and insurance or F&I manager Training:Finance and Insurance (F&I) managers work directly with consumers, so their role is vitally important when it comes to understanding consumers' needs, encouraging them to buy valuable products, and at the same time maximizing the dealership's profit. Therefore, F&I manager training is of utmost importance for
